Shop on your own pace, with the self Checkout- UI/UX Case study | DevsDay.ru

IT-блоги Shop on your own pace, with the self Checkout- UI/UX Case study

UX Planet 23 ноября 2021 г. Ashokkumar Balasubramaniam


Introducing the self-checkout feature for Nature basket app. To make the users to use this feature in their physical stores

Disclaimer…

This is a personal project and it is not associated with Nature’s Basket at the time of working on this project. This whole project is done by my preference under the mentor-ship of Anudeep Ayyangari Ux designer at Amazon and Growth school.

Overview

This article is about a new feature “Self-checkout” introduced by Nature’s Basket. To make the user utilize this feature in their physical store which makes their shopping experience better and convenient.

Process

  • Defining Problem statement
  • Assumptions & Hypothesis
  • Ideation (Individual and Group brainstorming)
  • Desk Research (Statistical & Behavioral Analysis)
  • Primary Research (Surveys & one on one interviews, )
  • Research Analysis (Affinity mapping, Empathy Maps, Personas)
  • Re-Ideation
  • Wire-framing (high fidelity wire-frames)
  • UI & Prototype
  • Usability testing (Heuristic Evaluation,User testing)

Problem Statement

Natures Basket wants to introduce a product that will allow the self-checkout process in its physical stores. This will help with the long lines and will help avoid contact. They will still have people to monitor and be present in case of any assistance.

My Understanding related to the problem statement:

The problem statement is to solve a customer’s difficulty shopping in a supermarket and to get rid of the hassle of standing in a long queue to get your items billed and give a better in store shopping experience.

In current scenarios, the customer has to wait in a long queue to get the essentials purchased. Mainly in this curfew times where there is a limited time to shop, This self-checkout process will be a big game changer in the industry to retain their customers

Why I chose this problem statement:

The reason why I chose this problem statement is that this problem statement helps a lot of provision stores and supermarkets to retain their customers and be in the business without getting wiped out from the market.

Nowadays a lot of supermarkets are not getting customers because of this pandemic. Due to this social distancing fear, no one is interested in going to a store and getting their groceries but at the same time people want to go shopping to get that shopping experience back

I used UX Design Process along with the Design Thinking approach to solve this problem.

Firstly, i would write down my own ASSUMPTIONS for the User and Industry after then do some initial brainstorming which would help me in focusing upon every aspect of the problem statement and not missing any research data.

Firstly It is important to UNDERSTAND the context in which users are facing these problems. It is beneficial to understand the core of the user problem and also not to get diverted from our path in solving the problem.

Defining the data would help in reframing the problem statement and choosing the user group and problem for which we are going to provide a solution.

Ideating different solutions on the basis of the re-briefed problem statement and the initial brainstorming helped me to come up with ideas that could solve the user problems.

Prototyping helped in depicting my ideas to the users and hearing their views about them.

Testing with real users helped in testing the application at an early stage so that more changes could be done and the solution is made more user-friendly.

Breakdown the problem statement into sub problems:

  • User’s cant wait in a long queue to get their essentials
  • User’s cant wait for days to get their essentials delivered
  • User’s are losing the shopping experience
  • If a user is in a hurry and they see a long line of people waiting to get their items billed they drop the idea of shopping itself
  • In this curfew time, people don’t want to wait and get their product in a rush
  • In this pandemic the user tends to get scared to go shopping in a crowded place and maintaining the social distance is hard for the user and for the store at the same time

After narrowing the problem statement into sub problems. I picked some sub problem that I think t needs to be solved

  • In this pandemic the user tends to get scared to go shopping in a crowded place and maintaining the social distance is hard for the user and for the store at the same time
  • If a user is in a hurry and they see a long line of people waiting to get their items billed they drop the idea of shopping itself
  • Users are losing the shopping experience

The assumption about the users

  • The user wants to shop quickly
  • The user is getting annoyed by ordering online and waiting for the essentials to be delivered
  • The user losing the shopping experience
  • The user hates to see a line to bill the items they bought in the market
  • The payment can be done much faster
  • The user must look for safety when shopping in a store
  • The user has to prepare a separate shopping list and has to literally strike out the item one by one after putting it in the shopping cart
  • In this pandemic, the user has to wait for his/her turn to shop wait outside the store so the people who went in can get back out
  • It takes time to bill a big shopping list of items

Assumptions about the product

  • They wanted to retain their customers
  • They want to make users come to their store and shop
  • They want to give the same experience as online but in a physical way

Brainstorming

A Brainstorming before Research was done to check through our Research how these would be beneficial for the audience and then how could these be improved in the Ideation stage later.

Individual Brainstorming

I started my brainstorming section with the crazy 8 technique I framed out the solutions that can be solved related to the problem statement

The Ideas i came up with the crazy 8 technique

User flow:

After the brainstorming. User flows are iterated based on the ideas from the brainstorming to refine the idea about how the user will interact with the app

These helped in getting the idea of how the user would be benefitted from the solution and where all the applications could contribute in order to motivate the user.

Group Brainstorming:

To have more perspective in the brainstormed ideas, Group brainstorming was done along with fellow designers and User flow Interaction for the solution was iterated. They also rated among the old user flows to help in iterating.

So for my group brainstorming

We gathered in a group call we collaborated in miro to make assumptions list and the ideas to solve this problem statement

After the brainstorming, we created a user flow for the ideas we created

Hypothesis Statement:

After brainstorming over the assumptions for some time, I came up with a few hypothesis statements that listed possible solutions to the problems I could derive from my assumptions. However, I would need to validate these later in the secondary and primary research.

My hypothesis is that how can the user scan and update their items in the virtual cart
My hypothesis is that how the user will know about this self check out feature which has been introduced
My hypothesis is how will the user track their items during the shopping which they already planned to shop
My hypothesis is that how to make the payment easy because making payment by standing in queue can be problem
My hypothesis is that how to make the user pack all the items after they shop
My hypothesis is that how could we prevent an unscanned item go out of the store
My hypothesis is that how could you help the user who doesn’t know to make the digital payment or who prefers the cash payments

Its time to validate these hypothesis through the desk and primary research

Research:

The research phase is about validating the hypothesis through the users’ insights and making it an even better product using this data

Secondary research/ Desk research:

I went through various sources on the internet like industry reports, analytics/business data to get statistical and behavioral insights. It helped me validate my hypothesis and determine if I was going in the right direction before reaching out to the users.

Why Self-checkout:

Article link: https://solumesl.com/en/insights/implement-self-checkout-retail

Factual / Statistical Insights:

Up to 75% of consumers surveyed believe that retailers open a limited amount of checkout counters, and having a self-checkout lane will save them valuable time.

Behavioral Insights:

Because of the perceived time savings, they can get from using a self-checkout counter instead of queuing up behind a regular counter, and customers come to love the self-checkout system even more.

Having a higher level of control over the purchasing process is generally more attractive to the average consumer. A self-service counter where they can customize their orders, make changes to the transactions, or decide on how to pay for their purchases is quite appealing to retail customers.

Articles based on the hypothesis:

My hypothesis is that how can the user scan and update their items in the virtual cart

Article link: https://www.finextra.com/blogposting/14606/the-rise-of-scan-and-go-technology-and-how-it-works

Factual / Statistical Insights:

Just as barcode technology transformed the efficiency of retail stores in the early 1980s

Behavioral Insights:

Customers can scan each item as they put it in their cart. This allows them to pack while they shop and arrive at the checkout with a pre-scanned list of items,

My hypothesis is that how to make the payment easy because making payment for all the items can be a hassle

Article link: https://www.vendhq.com/blog/speed-up-checkout-process/

Factual / Statistical Insights:

More consumers are armed with smartphones, and the number of people who use mobile payment methods is also on the rise. In fact, it’s expected to be used by 56% of the consumer population in 2020, according to Mobile Payments World

Behavioral Insights:

The Home Depot increased sales and customer satisfaction when they introduced mobile checkout. Similarly, the Girl Scouts also increased the number of units sold per transaction thanks to mobile payments.

Overall it is been found that people who come for shopping at the store drops the idea When they see a huge crowd especially in this pandemic situation

Defining Target Audience:

Before the primary research, I need to identify my target audience so that the insights from them will be more relevant to solve this problem statement

To conduct user interviews, the next step was to create the surveys to find my target users. The users were recruited through a screener form who fit into my target user group to move forward for the interview. Link to my screener form

Here are the statistics of the responses which I received from the survey:

Primary Research:

After defining my target user using this screener. Now I have to interview them one on one to get more insights, I would not have gained the qualitative insights as desk research and surveys can only give quantitative insights.

User interviews:

Insights from user 1

Top Insights from User 1:

  • In this pandemic, I would like to Sent the list of items to the store so that they can deliver them to my house
  • The packaging takes time because there will be lot of items as we are getting groceries for 2 months, They have to keep the edibles and the other groceries separate for the soap, detergent, etc. so it takes time and they will come and keep it in the car
  • What i felt good about the check process is that in this pandemic we shop once in two months groceries and it takes a lot of time to pack the things we buy and also to maintain hygiene to pack all those stuff and I feel like the online payment method will save time rather than paying with cash. I would like to see them packed and make sure all the items which I bought are packed rather than missing out on some product coming back to the store and arguing. “I hate arguing”

Quotes from the user:

“Shopping in a store takes time and in this curfew, people are rushing to the store to stock up their grocery. I feel sad for the staff to handle this crowd.“

Insights from user 2

Top Insights from User 2:

  • I feel like the supermarket has everything from A to Z products and it’s like I can see the items and compare with other brands and also, for example, I can check the price difference also if someone tells me to check for a particular masala brand and it tastes the same also the price is lesser means I will go for it
  • I will drop the idea of shopping when I see a huger crowd in the billing section because I prepare everything while going before I shop Like the shopping list the carry bags everything so I will utilize the time in shopping rather than waiting or searching for what I want to get
  • I had an irritating experience when I was at the billing counter. A particular item didn’t get read by the barcode scanner and that guy was asking the behind counter staff what to do and all after that he asked to go and get n another product like the same product and after that product got scanned I was irritated.

Quotes from the user:

“I tried online shopping but I feel like the online offers are only for the products which is not moving or left in the warehouse for a long time”

Insights from user 3

Top Insights from User 3:

  • In this pandemic my safety is the important thing however your safe like maintaining social distance there will be something that doubts the safety like the crowd for example. if we want to make biriyani and there is no biriyani rice I would drop the idea of making biriyani and make some curry or something rather than going out to get this biriyani rice alone.
  • Yes I feel like the billing counter is taking a lot of time to bill because there is only one person to bill the items and after billing, he only has to pack all the items that we bought which takes a lot of time
  • The packing takes time because the items will be lots because we are getting groceries for the whole month and they have to keep the edibles and the other groceries separate from the soap, detergent, etc. so it takes time and they will come and keep it in the car

Insights from user 4

Top Insights from User 4:

  • I feel like I can interact with the staff and get more clarity about the varieties they have in a supermarket and also they will suggest me some items to check and if it suits me I will go for it for example, I wanted to buy walnut but I use to get walnut with shells but I will be less in quantity when we break the shells and the staff suggests me to get the broken walnuts and it will cost me a 100 rs extra but when I compare the amount of time we put to break those walnuts and the quantity I felt like the broken walnut is much more cost-efficient for me so i bought that
  • The billing staff in the counter was like handling the big queue of customers and he got exhausted like he was packing all the items that were billed and handling all the crowd and he asked me to wait to ask another person to take over and he went but no one came to that counter and they closed the entire counter itself so I have to move to another counter but that counter was also full and I had to stand at the last I felt annoyed for that and it wasted me almost an hour because of the delay in billing
  • The online payment can be a bit of an issue because what if I have cash in my hand or else what if the UPI payment server is down or the bank server is down so that I cant make the payment through my card or whatever method i am choosing

Insights from user 5

Top Insights from User 5:

  • I feel like there is no offer given to us in a nearby grocery store and then i can’t see the thing which I want to buy I just have to stand out of the store and shout the products name and tell that guy to take the product and most of my product or brand won’t be available.
  • I had an experience in a supermarket when there is one billing counter which is functioning even if there is a lot of crowd in the billing section.

Define:

Affinity mapping:

Affinity mapping was done to organize the data that I got from my user research and sort them into categories of which I am going to solve.

The first iteration of Affinity map:

Then from there, I was able to identify and scope down the insights into before shopping and at the time of shopping groups.

This is the final iteration of the affinity mapping

Creating user sets:

After creating affinity maps I created the user sets so that I can solve the problem and not lose track of what and to what type of user I am solving

User set 1: The shopaholic

The user is precise about her shopping she plans every thing as she is a regular shopper so she knows exactly where are the things she wants

User set 2: The confused shopper

This user also plans but he gets confused by the offers and brand available for the product which he wants to buy and end up asking suggestions from the staff

Empathy Maps:

Empathy mapping helped in finding what different user groups think or feel regarding the problem area and how much impact when they use this experience. It would also help in knowing the user expectations from the solution to the problem statement.

User Personas:

Now that I have insights organized into user sets, to connect more with the user sets and use them as a reference across the project, create well defined user personas based on the user sets

Hypothesis validation:

After all the research is done I have to validate the hypothesis with my research and scope it down to which hypothesis was validated and which was not validated in order to proceed with ideation stage

Validated Hypothesis

Hypothesis Statement 1

This hypothesis was validated by my research

In my brainstorming session, I got this hypothesis statement where the user can scan the product and the item will be updated in the virtual cart in the app itself though this process has not been implemented anywhere some of the features have been implemented where the user can grab few items like nearly 10 items and take them to the self-checkout counter and bill them all by themselves

Validation through research

In my secondary research, I have this insight where the user can use a bar code scanner to scan the item they want to buy “just as barcode technology transformed the efficiency of retail stores in the early 1980s”

Hypothesis Statement 2

This hypothesis was validated by my research

In my primary research, I have got a lot of insights about the user using a pre planned list for the items they need to shop and shop. According to that so that they don’t miss anything and have to come back to get that particular item to avoid this they use a shopping list

Validation through research

My user would like to have a preplanned shopping list within the app so that they need not write it down and carry it with them and some of my users uses the notes feature in the mobile to write down the list. I suggested the idea of having a shopping list to note this within the app and they supported this feature

Hypothesis Statement 3

This hypothesis was validated by my research

In my brainstorming section, I got this idea to make the self-checkout process at its maximum because if the user is waiting for a long time to make the payment alone the self-checkout process is not useful to the user so I had this hypothesis about making the payment online within the app means it will be useful for the user to checkout easily

Validation through research

In my secondary research, I got an insight that validates this theory which is

“More consumers are armed with smartphones, and the number of people who use mobile payment methods is also on the rise. In fact, it’s expected to be used by 56% of the consumer population in 2020, according to Mobile Payments World

Hypothesis Statement 4

This hypothesis was validated by my research

In my primary research, I had this insight from my user for how they are facing this issue of packing once they are done shopping, from the insights I came up with an idea for this packaging problem

Validation through research

In my primary research users are more likely to get their items packed and wants them to be dropped off in the car or delivered in their home

Not valid Hypothesis:

These hypotheses are not validated by the research or these are not in priority to be solved in this problem statement. maybe it can be solved in the future updates

Scoping down the hypothesis that needs to be solved in priority:

  • My hypothesis is that the user can scan and update their items in the virtual cart
  • My hypothesis the user needs to track their items during the shopping on which they already planned to shop as a shopping list
  • My hypothesis is that the user needs to make the payment easily because making payment for all the items can be a hassle
  • My hypothesis is that packing all these items. So let the staff pack the items

Reframing Problem Statement:

Original: Natures Basket wants to introduce a product that will allow the self-checkout process in its physical stores. This will help with the long lines and will help avoid contact. They will still have people to monitor and be present in case of any assistance.

Reframed:

Nature basket found that the number of people shops in their physical store has been reduced because of the crowd in the check out section. So introduces a self-checkout process to increase the shopping rate

  • Implementing a self-checkout process
  • Making the payment easy in this self-checkout process
  • Making the packing better to give a good user experience

The reason for scoping down the problem statement:

The reason for scoping down the problem statement is because there are problems faced by the user while implementing this self-checkout process and considering the user spends a lot of unwanted time .. so reducing it efficiently to give a better user experience

Ideating Solution:

Solution 1:

Scan your product and it will be updated in your virtual cart

how it might work

The user needs to scan the item with a barcode scanner that was given to them and automatically it will update in your shopping cart

Problem solved:

To make this self-checkout process .. the user should have control of what they are shopping so the idea is to give them a bar code scanner, the bar code scanner has a QR code stuck on the scanner so that the user can scan with the phone camera and update it in the app

Insights from the research:

In my desk research, I just got this insight about giving a bar code scanner to the customer and letting the user scan whatever they shop.

“Just as barcode technology transformed the efficiency of retail stores in the early 1980s”

And I asked this idea to my users and most of them said it will be helpful to them

User 1:

It’s a nice idea to give the bar code scanner.

User 2:

I feel this will help me and save my time.

Solution 2:

A shopping list within the app

How it might work

A feature that allows the user to make a list of the items which they want to shop for when they enter the supermarket and also when they scan this item in the barcode it also gets striked out it will help the user to keep track of the items

Problem solved:

In my primary research, the users are preparing a list before going shopping most of them are writing in a paper and using a notes app to write down on the mobile phone so to solve this problem. I’m introducing this feature so that the user doesn’t need to switch between apps or carry the paper along with them all the time.

Insights from the research:

User 1: I prepare a list in the Samsung notes app before going to shop so that I don’t need to think about the items which I want to shop and forgetting things causes problems “I have to come back or go to a nearby grocery store to get that particular item which I missed while shopping

Solution 3:

Making a payment online after they finish shopping using this self-checkout process

How it might work

Making a payment online could be easy when implementing a self-checkout process because the items will be scanned and updated in their apps virtual cart making payment in cash could be a problem

Problem solved:

In my primary research, I got insights that users want to make it as contact-less as possible so making the payment could also be done online to avoid the hassle

Insights from the research:

In my desk research, I got the insight of people to prefer paying digitally

More consumers are armed with smartphones, and the number of people who use mobile payment methods is also on the rise. In fact, it’s expected to be used by 56% of the consumer population in 2020, according to Mobile Payments World

Solution 4:

Packing the things that the user has shopped without making them spend time on it

How it might work

Packing things could be a big problem for the user especially for the thing they shop for once in a month or two so .. my solution is to leave the shopping cart in a place and get it packed until that the user can have a cold coffee or something and collect their items packed at a pickup point or something.

Problem solved:

The packing takes time because the items will be lots because we are getting it for 2 months of groceries and they have to keep the edibles and the other groceries separate for the soap, detergent, etc. so it takes time and they will come and keep it in the car.

My solution: My solution is to leave the shopping cart in a place and get it packed until that the user can have a cold coffee or something, the app will intimate the user that their items are packed and tells the estimated time when to collect their items packed in a pickup point or something

Insights from the research:

Each of my users expects the packed item to be dropped in their car or to be delivered to their house.

User flow:

After ideating the solution for the problem statement. I have made a user flow draft. This helps me keep on track when designing the wireframes

Wireframes (High Fid)

Iteration 1

Home page:

  • The trending items and best-selling items will appear on this page

Menu Page:

  • You can find the self-checkout process once you enter the store
  • You can use the existing features which are already there in the app I just introduced the self-checkout as a category and you can access this from this section
  • You can access this menu page by clicking the menu icon on the top left corner of the app home page

The instruction page:

In these instruction pages where the user will get to know about how to use this self-checkout feature and the things you have to do to use this feature.

Iteration 2:

Self-checkout:

  • You have to scan the QR code which is stuck on the barcode scanner
  • After the barcode scanner is scanned successfully the app detects the barcode scanner and give the successful page and the user can start shopping
  • The user also can see the list which he/she prepares before going to the supermarket
  • The user can scan the items which they want to shop and this will update the items in the cart so that after completing the user can proceed to checkout.

Iteration 3:

Checkout/payment:

  • After shopping the user clicks the proceed to checkout button to make the payment where the user can add a credit or debit card or make the payment through the UPI Apps
  • Once the payment is successful the user can check whether they want fast packaging or lot packaging

(Fast packaging- the user has only 10 items so that they can get the items packed faster and leave the supermarket)

(Lot packaging — the user has more than 10 items so that they need to have a packing assistant and also packing all these items will take time)

  • In lot packing the user have to leave their trolly in the packing area and grab a cup of coffee or something and go back to the parking to get their car. In the meantime, the items will be packed and will be ready so the user has to come to the pickup point on the side of the supermarket, the packed items will be kept in the car by staff if they need them to

If the user wants to get this package delivered to the house there is an option for home delivery and the user can give the address details.

Peer Review

Peer Review helped how is the perspective of other designers in regard to the Design Process and Wireframes.

Before and after

After getting the feedback from my peers

  • I have added the option to create a new list within the menu page so it will be easily accessible for the user

Prototype

In this phase, i have created the Mood board, UI designs, and prototype for that UI designs so that it will help me in the usability testing

Mood board:

Before creating the UI designs I have made this moodboard so that it will help me to understand the look and feel of how the UI designs are going to look.

I searched for the images which are in green color (which represents Nature or freshness)

And also I looked for grocery delivery app and took some screenshots of it

UI Screens:

Iteration 1 — Home page navigation

In this the user can navigate to start the self-checkout feature for this the user needs to click the menu icon on the top left corner and after that, the user can start using the self-checkout category

Iteration 2 — self-checkout navigation

After the menu screens self-checkout, the user will see these introduction screens. So that the user will understand how to use this self-checkout feature. After the introduction, the app will ask the user to scan the QR code which will be stuck on the barcode scanner once the scan is complete. the success page with the barcode number will be displayed

Iteration 3 — Shopping with the barcode scanner

Once the barcode is successfully updated in the app the user will get an introduction screen for the user to understand how to use the barcode scanner and they can start shopping using the barcode scanner once the user scans the product it will be automatically updated in the app and also the user can access the list which he/she has prepared for shopping the items he needs

Iteration 4 -payment page

After the user has finished shopping he can go to the payments page by clicking the proceed to checkout button. this is the page where the user uses card or UPI payment and the details will be shown so they can choose the method of payment he is going to make once the payment is done a success page is shown for the user to know that the payment was a success

Iteration 5 — Packing instruction page

Once the payment is done successfully the user will be navigated to the packing page where the user has to select Lot packing or Fastpacking. the user has to select the Lot packing if the items shopped are above 10 and the fast packing if the item is less than 10 items. In fastpacking, the user has to go to the packaging area and the staff will cross-check the 10 items and put it in a bag then and there. in LOT packing the user has to leave the shopping cart in the packaging area and have a cup of coffee or do whatever they want, in the meantime the items will be checked and packed by the staff, and moved to the pickup point where the user can collect it at the pickup point in their car or bike. there is an option for home delivery also where the user needs to give the address of where it should be delivered.

Iteration 6 — Creating a new shopping list

From the menu page, the user can navigate to create a new shopping list where he can create a list of items which he wants to shop. Before going shopping

Heuristics Analysis

UI changes after Heuristics:

The changes which are done after Heuristics:

  • On the home screen, the kebab icon has been changed to user Account icon
  • Added the delete option in the cart so that the user can delete items if they want to
  • To delete the item a confirmation pop up shows to prevent accidental deletion of an item
  • In creating a shopping list item, the option has been changed to a suggestion list to make the user search for the items easily

Usability Testing:

User testing was conducted in both the remote user test and one on one user testing methods, this helped me a lot about the perspective of the user, how they will interact with the app and gave me insights about the usability of the users

Tasks are given to the user

Feedbacks from the users

User 1:

“I think this creating a checklist/ shopping list feature will help me the most and the method of that shopping in a self-checkout will save more of my time”

The user was finding it hard to understand the instructions for the scan your QR code to update the barcode scanner and deleting the item which is scanned was hard for her as she was struggling to find the delete button.

She was surfing to find the self-checkout she found it on the advertisement panels

User 2:

“This feature will be very useful for me when i shop because i use to shop only for a week of grocery and i wont be stocking it up “

The user was finding this feature and method very helpful because he needs no assistance from anyone and he can shop faster than the normal shopping method

The user was finding it hard to understand the instruction for the scan your QR code to update the barcode scanner, and deleting the item which is scanned was hard for him and he was feeling confused because the items scanned was still there in the list he created and the check mark was not sufficient enough to understand that he scanned the items already .and also he was not sure about whether the home delivery was confirmed or not because there was no information about it being confirmed

User 3:

“I felt this feature useful for me when I shop since i am so concerned about the safety due to this pandemic”

the user find it confusing to understand the QR code instructions page but when i explained it she understood

she was saying that if i had the bar code in my hand physically and when i see a QR code on the barcode scanner i could have understood the instruction

Updated UI designs

Conclusion

The feature proved to be very helpful for the people who wants to shop in the store to get back their shopping experiences back as well as having a safe shopping also the time to shop will reduce drastically when they use this feature.

The biggest challenge I faced was to not able to test the prototype along with the voice in the background and also this feature needs to be tested in a physical environment where the user can do an actual task so that it would have been very easy for them to understand the procedures

Future Updates:

I would want to keep iterating and testing along with my users till it becomes more effective to their needs. Give the user a better experience in the future updates

The prototype Video

Link to the Prototype

https://www.figma.com/proto/RkFGqNO3w9p1rgyAAVN9Md/mega-project-Ui-design?page-id=58%3A7096&node-id=58%3A13504&viewport=241%2C48%2C0.29&scaling=scale-down&starting-point-node-id=58%3A13504

Thank You,

If you have any questions or suggestions Do let me know

[email protected]


Shop on your own pace, with the self Checkout- UI/UX Case study was originally published in UX Planet on Medium, where people are continuing the conversation by highlighting and responding to this story.

Источник: UX Planet

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