Service Blueprinting Workshop in Lviv | DevsDay.ru

Service Blueprinting Workshop in Lviv

Events by Symphony Solutions

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Symphony Academy and Service Design Network Ukraine invite you to join Service Blueprinting Workshop - Client-centered design.
A day to have fun and master your skills!

Projecting customer experience is detached from projecting of how that experience is implemented by the company processes. In order to avoid such mistakes, it is often helpful to have a wholesome picture of the service: the customer experience and the processes that provide it. For this purpose, maps of service - Service Blueprints are created.

What you will learn:
- How to define service breaks and the processes that cause them;
- How to redesign services/processes to supply a better customer experience;
- How to design processes for a new customer scenario;
- How to use a service map for iterative implementation.

You will get answers to:
- what the difference is between CJM, Service Blueprints and
BPMN-diagrams processes?
- how to organize research to create a service map?
- how to use service maps when projecting new services and
redesigning the existing ones?
-how to use service maps when deploying?

About the speaker:
Rodion Sorokin — a DOT ___ DOT partner, author at the Humanized Design blog. Topic: Where design ends.

This event will be of use to:
· Designers
· Product Managers
· Business Analysts
· Marketing specialists
· Those who are looking for ways to make their product more
valuable and to build long-lasting relationship with clients
· other professionals who want to create high-quality services and
systems

Language of the workshop: Ukrainian/Russian

When? March 7, 10:00 - 18.00
Where? Symphony Solutions office, 2B Naukova Street, Lviv

Fee:
800 UAH - Early Birds till 25.02
1000 UAH - Sleepy owls from 26.02

Tickets – we have a limit of 15 tickets, so hurry up! http://bit.ly/2Si8HHj


Организатор: Events by Symphony Solutions

This group is a space for learning and development which supplies you with the right tools on your path to personal and professional growth.

See beyond borders and open new horizons with us in Lviv (Ukraine), Skopje (Macedonia), Krakow and Rzeszow (Poland).

We conduct events in various formats: tech hubs, trainings, meetups, hackathons, public forum debates, conferences, and unconferences.

We are focused on three main domains which include different IT-related topics: technical events in Java, Python, Frontend, DevOps, .NET, etc. People and Business related topics in IT

Speakers: we work only with highly experienced speakers who can share real-life examples and offhand knowledge.

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Symphony Academy and Service Design Network Ukraine invite you to join Service Blueprinting Workshop - Client-centered design.A day to have fun and master your skills! Projecting customer experience is detached from projecting of how that experience is implemented by the company processes. In order to avoid such mistakes, it is often helpful to have a wholesome picture of the service: the customer experience and the processes that provide it. For this purpose, maps of service - Service Blueprints are created. What you will learn:- How to define service breaks and the processes that cause them;- How to redesign services/processes to supply a better customer experience;- How to design processes for a new customer scenario;- How to use a service map for iterative implementation. You will get answers to:- what the difference is between CJM, Service Blueprints andBPMN-diagrams processes?- how to organize research to create a service map?- how to use service maps when projecting new services andredesigning the existing ones?-how to use service maps when deploying? About the speaker:Rodion Sorokin — a DOT ___ DOT partner, author at the Humanized Design blog. Topic: Where design ends. This event will be of use to:· Designers· Product Managers· Business Analysts· Marketing specialists· Those who are looking for ways to make their product morevaluable and to build long-lasting relationship with clients· other professionals who want to create high-quality services andsystems Language of the workshop: Ukrainian/Russian When? March 7, 10:00 - 18.00Where? Symphony Solutions office, 2B Naukova Street, Lviv Fee:800 UAH - Early Birds till 25.021000 UAH - Sleepy owls from 26.02 Tickets – we have a limit of 15 tickets, so hurry up! http://bit.ly/2Si8HHj Организатор: Events by Symphony Solutions This group is a space for learning and development which supplies you with the right tools on your path to personal and professional growth. See beyond borders and open new horizons with us in Lviv (Ukraine), Skopje (Macedonia), Krakow and Rzeszow (Poland). We conduct events in various formats: tech hubs, trainings, meetups, hackathons, public forum debates, conferences, and unconferences. We are focused on three main domains which include different IT-related topics: technical events in Java, Python, Frontend, DevOps, .NET, etc. People and Business related topics in IT Speakers: we work only with highly experienced speakers who can share real-life examples and offhand knowledge.
2020-03-07T00:00:00.0000000
2020-03-07T00:00:00.0000000
Service Blueprinting Workshop in Lviv
Events by Symphony Solutions
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Service Blueprinting Workshop in Lviv
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