Service Design Marathon. Bot whispering — how to make humans trust chatbots | DevsDay.ru

Service Design Marathon. Bot whispering — how to make humans trust chatbots



The Finnish Immigration Service has been using a customer service chatbot for almost 2 years. This session will introduce the service design process from the very beginning to more advanced parts: How to design a chatbot personality? How to decide the pilot content scope? How to build, train and maintain the team? What to do when customers demand more than general information from the bots? Come, listen and ask more questions!

Suse Miessner is a Service Designer in the Finnish Immigration Service, where she has worked mainly on chatbot projects for the last 2,5 years. Suse works in the public sector because she believes in doing good for society and involved in organising events for OneTeamGov in Finland.

Join our marathon to learn about best practices in creating innovative human-centred services for customers, users, citizens.

Service designers from all over the world share their experience and will be happy to answer your questions! The minimum of the theory — the maximum of practice! Main event: www.facebook.com/events/544793806223212

Please share the event so that more people learn about human-centred design applications!

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The Finnish Immigration Service has been using a customer service chatbot for almost 2 years. This session will introduce the service design process from the very beginning to more advanced parts: How to design a chatbot personality? How to decide the pilot content scope? How to build, train and maintain the team? What to do when customers demand more than general information from the bots? Come, listen and ask more questions! Suse Miessner is a Service Designer in the Finnish Immigration Service, where she has worked mainly on chatbot projects for the last 2,5 years. Suse works in the public sector because she believes in doing good for society and involved in organising events for OneTeamGov in Finland. Join our marathon to learn about best practices in creating innovative human-centred services for customers, users, citizens. Service designers from all over the world share their experience and will be happy to answer your questions! The minimum of the theory — the maximum of practice! Main event: www.facebook.com/events/544793806223212 Please share the event so that more people learn about human-centred design applications! FacebookRegistration
2020-04-24T00:00:00.0000000
2020-04-24T00:00:00.0000000
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