During the presentation, the audience will have access to three cases that were developed by Háptica applying the Legal Service Design methodology.
The first case is for a Bank that asked for the redesign of contracts, to make them both trustworthy, readable and applicable.
The second case is related to COVID-19 and the redesign of public regulation.
And the final case is for a Beer company that needed to promote the responsible alcohol consumption that is regulated in the law.
Angélica is a designer and a lawyer from Los Andes University in Bogotá Colombia. Six years ago, she created her Service Design Agency — HÁPTICA — where she runs as Founder, Service and Legal designer Consultant. She has worked for industries such as retail, finance, hospitality, health care, insurance, education, construction, government, law offices, among others. She is also a teacher in the masters program for Icon University (México), and in the undergraduate program for Business Administration at Los Andes University.
Join our marathon to learn about best practices in creating innovative human-centred services for customers, users, citizens.
Service designers from all over the world share their experience and will be happy to answer your questions! The minimum of the theory — the maximum of practice! Main event: bit.ly/SD-marathon
Please share the event so that more people learn about human-centred design applications!